At Rapidobi, we strive to ensure a high standard of service quality. This Refund Policy outlines the terms and conditions under which refunds are issued.
1. Eligibility for Refunds You may be eligible for a full or partial refund under the following circumstances:
Service Non-Delivery: The assigned service provider fails to arrive or cancels the appointment, and no replacement is provided.
Unsatisfactory Service: The completed service fails to meet reasonable quality standards or differs significantly from what was described and booked.
Overcharging or Duplicate Payment: An error occurred resulting in duplicate billing or incorrect charges.
2. Refund Exclusions Refunds will not be issued if:
The service was completed as requested and agreed upon.
A cancellation request was made after the service was already completed or in progress on-site.
Inaccurate details (e.g., wrong address or contact information) provided by the user prevented successful service delivery.
3. Requesting a Refund To request a refund, please contact our support team within 48 hours of the scheduled service time. Include your booking ID, a brief description of the issue, and any supporting photos or evidence.
4. Processing Time Approved refunds will be processed back to your original payment method within 5 to 10 business days, depending on your payment provider.
Contact Us For refund inquiries, please email support@rapidobi.online
