At Rapidobi, we understand that plans can change. Our Cancellation Policy ensures a fair process for both customers and service providers.
1. Cancellation by Customer
Before Provider Assignment: You may cancel any service request free of charge before a service provider accepts or is assigned to your booking.
After Provider Assignment: Cancellations made after a provider has accepted the booking or is en route may incur a standard cancellation fee to compensate the provider for their time and travel.
In-Progress Services: Once a service has commenced on-site, cancellations are generally non-refundable.
2. Cancellation by Service Provider If an assigned service provider cancels your booking, you will receive an immediate notification, and our system will attempt to assign another available provider. If no replacement is available, a full refund will be issued automatically.
3. How to Cancel You can cancel a pending booking directly through the Booking Details section in the Rapidobi app or website before the service begins.
Contact Us For assistance or questions regarding a cancelled booking, please reach out to support@rapidobi.online
